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FAQs

 

  • What are presets?
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    Presets are pre-defined edits made in Adobe Lightroom. They are designed by our professional photographer to help take your mobile photos to the next level. Presets can accomplish a variety of things; making simple brightening adjustments to dark photos, mute certain colors while making others pop, or add a completely different look to your everyday photos. The ultimate goal for presets is to make your cell phone photos look professional, all with the push of a button.

     

  • Why should I buy presets?
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    There are several reasons to buy presets but it varies from person to person. We created these presets because we wanted to help busy people transform their everyday moments into lifelong memories. While cell phone photos have certainly gotten better with technology, they aren’t perfect. Presets can take help a snapshot of your family look like it was taken and edited by a professional photographer, for a fraction of the cost. 

     

  • What makes these presets different from other presets and preset companies?
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    It may seem crazy but not all preset companies have presets that were created by professional photographers. Our presets were custom designed and tested by Calli, co-owner of Belle & Rae Co. Calli has owned her own photography company, Baya Rae Photography, for over 8 years. She’s been working with and customizing presets throughout her work. Her expertise and experience are what makes Belle & Rae Co. presets so amazing!

     

  • I’ve never bought or downloaded presets before. How do I do it?
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    The preset download process can be a bit tricky the first time you do it, but don’t worry, we’ve got plenty of resources available to you! Check out our YouTube video on downloading presets or our iPhone step-by-step instructions as well as our Android step-by-step instructions.

     

  • Any tips on making the download process of the presets easier?
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    Make sure you follow the step-by-step instructions we have provided to you! The YouTube video will also help if you’re a visual learner. Something that will really help is having the email address you put in our system when you order accessible on your phone. The presets will be emailed to you, so having that email on your phone will save you an extra step. 

     

  • I bought my presets, where are they? 
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    Your presets will be sent to the email address you entered at checkout. You will receive two emails from Belle & Rae Co. The first email is your order and payment confirmation. 

    The second email will contain the link to download your presets. Click that link and follow the instructions provided. 

     

  • I saved the presets I bought to my camera roll but it shows up blank or black. What happened?
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    If you’re using an iPhone, this is totally normal! The presets will show up as blank or black files in your camera roll. Once you’ve added them to an album in Lightroom, you will be able to see the image.

     

  • Can I delete the .DNG file from my camera roll after I save the preset to Lightroom?
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    Yes, the .DNG files can be deleted from your camera roll once you have saved the preset into Lightroom. You can always keep it, though, if you’re worried about losing access to your Lightroom account.

     

  • Can I use these presets on my Desktop computer?
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    These presets were specially designed to work on the Mobile Lightroom App. If you are more advanced, you can certainly download the presets onto your desktop, however, we do not provide instructions for that process.

     

  • Does this preset work on all devices (i.e. iPhone, Android, Google Pixel, etc.)
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    Yes, these presets work on every mobile device that allows the Mobile Lightroom App to be downloaded from the app store. 

     

  • What happens if the presets aren’t making my photos look the way I want them to?
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    First, make sure you’re taking a good photo. Check the lighting situation (too dark, too bright?) and clean your camera lens. If the presets still aren’t work the way you’d like them to, you can always adjust them in Lightroom. Lightroom allows for brightness, color, and contrast adjustment (along with many others) so try tweaking those items! Most importantly, before you buy our presets, make sure you read the descriptions of the packs. This will give you an idea of what kind of photos work best with each pack so you purchase the right one. Remember, presets aren’t magic. They can’t make a blurry photo clear or a completely dark photo bright. While you don’t need to be a professional to use presets, you want to make sure you’re still taking good photos to get maximum results. 

     

  • Are these presets a subscription? Do I have to keep paying for them if I want to keep using them? Can I only use them a certain number of times?
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    No! Our presets are a one time purchase. Then, you get to keep them forever. Even if you switch phones, you’ll be able to re-install the presets buy logging into your Lightroom account or by saving your download link. The presets can be used an unlimited amount of times, so edit away!

     

  • I was trying to download my presets but accidentally used all 3 of my download attempts. What now?
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    Reach out to our customer support team at support@belleraeco.com for assistance!